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Terms and Conditions
Welcome to our website. Please read these terms and conditions carefully before purchasing from us.
**1. Definitions**
- "We", "us", "our" refers to Reef Wonders, the website owner and seller.
- "You", "your" refers to the customer or user of our website.
**2. Scope**
- These terms and conditions govern the sales by us and the use of our website.
- By placing an order with us, you agree to be bound by these terms and conditions.
**3. Orders**
- All orders are subject to availability and acceptance by us.
- We reserve the right to refuse or cancel any order at our discretion, for reasons including but not limited to product availability, inaccuracies in product descriptions, or errors in pricing.
**4. Pricing**
- Prices are as listed on our website and are subject to change without notice.
- All prices are in CAD and inclusive of applicable taxes, unless stated otherwise.
**5. Payment**
- Payment must be made in full at the time of placing the order.
- We accept payment via Credit Card and Debit.E- transfer is also acceptable.
- Orders will only be processed upon receipt of payment.
**6. Shipping and Delivery**
- Live corals are shipped according to our shipping policy.
- Shipping costs will be calculated and displayed at checkout.
- We are not responsible for delays in delivery caused by the shipping carrier or factors beyond our control.
**7. Live Arrival Guarantee**
- We offer a live arrival guarantee on all corals shipped, provided that:
- You must be present to receive the package on the first delivery attempt.
- You must notify us immediately and provide clear photographic evidence within 2 hours of delivery if any corals arrive dead.
- We may request the return of the dead or damaged coral for verification purposes.
**8. Returns and Refunds**
- Due to the nature of live corals, all sales are final. We do not accept returns or provide refunds unless a coral arrives dead under the conditions of our live arrival guarantee.
**9. Product Information**
- We make every effort to accurately display and describe the live corals available for sale.
- Variations in color, size, and appearance are natural and may occur.
- We do not guarantee that the appearance of corals will exactly match any photograph or description provided on our website.
**10. Limitation of Liability**
- To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your purchase of live corals from us.
**11. Governing Law**
- These terms and conditions shall be governed by and construed in accordance with the laws of Canada.
- Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Canada.
**12. Changes to Terms and Conditions**
- We reserve the right to update or modify these terms and conditions at any time without prior notice.
- Changes will be effective immediately upon posting on our website.
- It is your responsibility to review these terms and conditions periodically for changes.
By placing an order for live corals from our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions regarding these terms, please contact us before placing an order.
Shipping and Returns
At Reef Wonders, we take pride in our shipping methods and packaging to ensure the safe delivery of your saltwater fish, corals, and invertebrates. We use reliable carriers to minimize transit times and costs, providing you with a seamless shipping experience.Our shipping policy is designed to be transparent and customer-focused. We aim to provide clear and straightforward information regarding shipping costs and delivery timelines. It's important to us that you feel confident and informed about the shipping process.We understand the significance of trust in online purchases, and our shipping policy reflects our commitment to building and maintaining that trust with our customers.
Our return policy is centered on ensuring your satisfaction with every purchase from Reef Wonders. If for any reason you are dissatisfied with a product, we encourage you to reach out to us. We are dedicated to addressing your concerns and finding a suitable solution, whether it involves a refund or an exchange.We strive to make our return and exchange process as straightforward and customer-friendly as possible. Clear communication and understanding are key in these situations, and we are here to assist you every step of the way.Your experience with Reef Wonders matters to us, and our return & exchange policy is designed to reflect our commitment to your satisfaction.